Join 91¹ÙÍøas a Business Banking Contact Centre Trainee. First Nations Opportunity!
This is an incredible traineeship opportunity to start your career with one of Australia and New Zealand's top banks!
Use your customer service experience and outgoing personality to help people solve their financial needs.
Each day is different and there is a large variety of tasks you will undertake in this traineeship.
91¹ÙÍø the role:
Each day, you'll go above and beyond to:
- Provide exceptional customer service by actively listening to and addressing the banking needs of our customers.
- Support customers and bankers directly through inbound and outbound calls.
- Case management support for customers experiencing vulnerability to ensure that their banking needs are met.
- Offer personalised support and solutions tailored to each customers unique situation.
- Manage and resolve customer inquiries with sensitivity and professionalism.
- Participate in ongoing continuous improvement with the lens to improve customers experience, processes, and adherence
Please note: The phone line is open from 8am - 7pm, Monday to Friday AEST.
What we're looking for:
We're looking for the best and brightest to deliver the best for our customers. You'll need:
- Excellent communication and interpersonal skills, with ability to build trust and rapport over the phone.
- Strong problem-solving abilities.
- Empathy, patience, and a genuine desire to help others.
- Ability to manage complex enquires.
We will provide a robust several week paid induction and training process You will be required to undergo a police check prior to commencement.
What can you expect from us?
- Opportunity to learn new skills
- Opportunity to gain a nationally recognised qualification
- A leading bank and financial services organisation
This is an Aboriginal and Torres Strait Islander Identified role. This is a program to improve the under-representation of Aboriginal and Torres Strait Islander people in this industry and is an equal opportunity measure under section 105 of the Anti-Discrimination Act 1991. Only applications from Aboriginal people and/or Torres Strait Islander people will be considered for this role.
Interested
Click "Apply Now" or contact claireomalley@megt.com.au for more information or visit /jobs
At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story.
91¹ÙÍøis committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.
