OzCom Technology Group is looking for a trainee as an IT support technician to join our team for a full time position providing IT service desk support to clients within Geelong & Melbourne. As the first point of contact for all IT incidents and requests.Ìý
The position will ideally suit somebody who is passionate about IT & looking for an opportunity to show what they can really do in a flexible environment.
Position Details:
As a IT support technician,responding to IT service desk queries quickly and resolve issues promptly and professionally.where required to go onsite and perform support servicesÌýrusingÌýcompany carÌý + Sometimes help fellow staff onsite to manage and support information and communication technology (ICT) environment which consists of desktops, notebooks, iPads, tablets and support a range of other technologies, such as standard operating environments, wireless infrastructure, WAN infrastructure & replacing hardware components. ÌýThis work is combined with either a Certificate III or IV in Information, Digital Media and TechnologyÌý
Excellent verbal and written skillsÌýisÌýessential due to the communication involved.
Certificate III in Information, Digital Media and Technology units:
- Participate effectively in WHS communication and consultation processes
- Implement and monitor environmentally sustainable work practices
- Work and communicate effectively in an ICT environment
- Create user documentation
- Instal and optimise operating system software
- Run standard diagnostic tests
- Connect internal hardware components
- Care for computer hardware
- Provide basic system administration
- Provide ICT advice to clients
- Maintain equipment and software
- Operate application software packages
- Implement system software changes
- Comply with organisational requirements for protection and use of intellectual property
- Review and maintain a website
- Use social media tools for collaboration and engagement
- Migrate to new technology
Monday-Friday 9am-5pm
Permanent position highly likely after 12-month traineeship.
To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.
